UPDATED ON 10/06/2022

In application of the public order provisions of the Consumer Code, you have a right of withdrawal of fourteen (14) clear days, calculated from the date of receipt of the products. If the 14-day period expires on a non-working day, it is extended until the next working day.

These provisions concern individuals.

In accordance with the provisions of articles L.121-16 et seq. of the French Consumer Code, within the aforementioned period, you may return the products ordered without having to justify your decision.

To exercise your right of withdrawal, you must notify our customer service department of your decision to withdraw by means of an unambiguous statement, by telephone on +331 87 76 08 00 or on An acknowledgement of receipt of your withdrawal will be sent to you as soon as possible, mentioning the return address of the products.

All LABORATOIRES INNOXA products may be refunded, except those excluded by law and in the following cases

  • Unpacked product with torn packaging;
  • Damaged product ;
  • Incomplete product;
  • Absence of the original packaging ;
  • Product that is difficult or impossible to resell (perishable);
  • Product used;
  • Engraved product.

Under these conditions, the product in question will not be taken back or exchanged, the cost of returning it being at your expense. You will not benefit from the right of withdrawal for products made to your specifications and instructions (personalised items) or which, due to their nature, cannot be returned or are likely to deteriorate or expire quickly.

In the event of your withdrawal, you will be responsible for the cost of returning the goods. We advise you to take out appropriate insurance to cover any loss or damage to your package. Indeed, the return of the product is at the customer's own risk.

In the event of your withdrawal, all products, gifts, goodies or other items must be returned.

Upon receipt of your products, we undertake to reimburse you the sums effectively collected within a maximum of thirty (30) days via the same means of payment that you used to pay for the order, subject to compliance with the above-mentioned conditions of return.


Postal address:


24, rue Erlanger

75016 Paris


Telephone number

01 87 76 08 00

Fax number :

09 72 60 23 06

E-mail address